Lifestyle Consultant - Virtual- Bilingual English/French
International SOS
há 58 dias

Job Description

Customer Service - Work-from-Home -Bilingual English / French Canadian

You will deliver white glove concierge services to high-end credit card users and assist with tasks including placing dining reservations & suggestions, flower orders, ticket inquiries and assistance with travel needs.

As a Lifestyle Consultant / Concierge, your will work in the call center in Phoenix, servicing a high volume of customer inquiries through inbound and outbound channels (phone, email, etc.

with an elite level of customer service.


We are seeking exceptionally customer-focused individuals who is bilingual in both English / French Canadian and are intellectually curious and a resourceful problem-

solver. We are looking for people that enjoy talking with people and trying to understand what they truly need.

As a Lifestyle Consultant / Concierge, you will be part of a world-class customer service team that provides extraordinary care to our clients with a goal of driving superior satisfaction and brand loyalty.

We are experts at creating memorable experiences.


  • High school diploma is required
  • Bilingual in both English / French Canadian
  • Superior customer service and communications skills are a must, with a minimum of 3-5 years of customer service experience, preferably in a call center environment
  • Experience in a "white glove" or luxury industry is an asset. Prior experience in the Hospitality, Travel, or Entertainment industries preferred
  • Must be internet savvy and proficient at navigating multiple systems at one time
  • Excellent written and oral communication skills
  • If you are an exceptionally customer focused and likes to bring their diverse interest and passion into work with them every day, then this is the job for YOU!

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