Align Technology is a global medical device company that pioneered the invisible orthodontics market with the introduction of the Invisalign system in 1999.
Today, we develop innovative, technology-rich products such as Invisalign system of clear aligner treatments, the iTero scanner services to help dental professionals achieve the clinical results they expect and deliver effective, cutting-
edge dental options to their patients.
Job Title : Operations Specialist
Department : Operations
Location : Sao Paulo, Brazil
Job Type : Full time employee
Experienced Logistician with extensive operational and process improvement know-how, covering international shipping, customs clearance, warehousing and domestic distribution.
Partner Global and Regional teams to manage operations and fulfilment of Invisalign and auxiliary materials to meet customers demand
Understand and navigate through complex and challenging local customs, tax and distribution landscape
Monitor and manage freight and logistics partners’ performance for shipping, warehousing and domestic distribution
Resolve shipping and distribution related issues and feedbacks with systematic Root Cause Analysis (RCA) and Corrective Actions -
Preventive Actions (CAPA) Plan
Drive improvement initiatives to optimize operations and processes with objectives of (a) reducing cost (b) shortening fulfillment lead-
time (c) enhancing customer experience
Oversee forecast and coordinate with supply sources for timely replenishment of Invisalign and iTero products & auxiliary materials
Enforce strong inventory control and distribution management in SAP system
Support Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy (GEOX), Regulatory Compliance, etc.
Head team to develop, articulate and maintain logistic process documentation.
Set up team performance assessment KPI and monitoring dashboard; Work to maintain accurate Dashboard functionality, Metrics and KPI’s.
Ensure competence of team members through training and development.
Expedite customer escalations and follow up for prompt resolutions and customer satisfaction.
Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity.
Provide input regarding training needs to customer support’s supervisor of training and quality development.
Requirements / Education
BA / BS degree in Business Management, Logistics or Supply Chain or equivalent practical experience
4-6 years of experience in the logistics industry or in a similar role managing logistics service providers
Experienced with project management tools and managing multiple projects simultaneously
Experienced with LEAN / Six Sigma training and proven records with past deployment / projects
Experienced with complex problem solving and analysis using statistical methods
Strong knowledge of ERP systems is essential (SAP experience is a definite advantage)
Strong critical thinking, analytical and decision making skills
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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