Senior Business Operations Analyst
São Paulo
há 10 horas

Rappi is the fastest growing Latin American startup ever! Backed by the world’s best investors, including Sequoia, Andreesen Horowitz, Y Combinator, DST Capital, and Softbank we reached unicorn status last year and haven’t slowed down.

We deliver whatever our customers want on-demand to their doorstep in minutes, from restaurants to groceries to hard cash.

We have also recently launch wallet and e-Commerce products which are taking off quickly to become the "SuperApp" of LatAm.

We operate in over 40 cities across 9 countries in Latin America, with large hubs in Mexico City, Bogotá, São Paulo, and Buenos Aires.

Rappi supports diversity and inclusion. All of our opportunities are open to people with disabilities (PwD).

Responsibilities :

  • Work on regional operations teams to ensure outstanding service levels and OKRs.
  • You will develop and constantly improve processes to tackle cancellations and defect rate.
  • You will be collaborating with senior management to seek and communicating business goals.
  • You will be collaborating with regional and central teams to ensure actions that can leverage your results.
  • Close working relationship with commercial team to tackle different kinds of problems.
  • Ensure quality and elevate the level of deliverables.
  • Create and develop the future vision for our operations;
  • Roll up your sleeves when needed and participate in deep dive processes.
  • Requirements :

  • Outstanding data driven mindset and problem-solving skills.
  • Experience in a fast-paced, data-driven environment.
  • Good communication skills, both verbal and written.
  • Organization and proactive mind.
  • Bachelor degree.
  • Excellent Microsoft Excel or Google Sheets skills.
  • SQL is a must, R and / or Python is / are a plus.
  • Excellent proficiency in English and / or Spanish.
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