Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better.
And for that, you’ll be loved by us, our customers, and the world in which we live.
The team Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies.
We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly.
And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done.
As part of our global team of Agreement Experts in professional services, customer success management, learning and enablement, and customer support you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
This position The Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base.
The Technical Engineer will both have the accountability and responsibility to deliver on our customers’ needs. This role acts as a liaison between customers and all functional areas within DocuSign to resolve technical support inquiries.
Working with resources across DocuSign, the Sr. Expert expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software.
Applicants selected will need to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.
S. federal government or other clearances as deemed appropriate for the role.This position is an individual contributor role reporting to a Technical Support Manager and is designated Flex. Responsibilities
Basic qualifications
Preferred qualifications
Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law.
Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.
About us DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature : the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time.
Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.
And we help save the world’s forests and embrace environmental sustainability.
It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate with regards to any legally protected characteristics. Accommodations DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system.
If you need such an accommodation, you may contact us at accommodations docusign.com.
