IT Support Analyst
Juiz de Fora, Minas Gerais, BR
há 6 dias
source : BeBee

IT Support Analyst.RoleAn excellent opportunity exists for an experienced IT Support Analyst to join a dedicated IT team in providing an exceptional level of service to a wide variety of users.

Main responsibilites : - Provide IT support to staff, as well as our other customers including Retail Stores, Office Staff and Warehouse Staff.

  • Liaising with individuals on all levels including senior management and guests.- Managing and maintaining company hardware and Cisco networking equipment on site and ensuring all software is installed correctly, is licensed and is kept up to date.
  • Make sure that all policies and procedures are followed.- Proactive system checks, Active Directory and server administration, account maintenance and system documentation.
  • Assist in project work which often involves implementing bleeding edge new technologies.Team / Department Information : -
  • The IT department is made up of seven teams. Support Desk, Workshop, Project Management, Networks, Development, Database Administration and Systems.

    Essential experience & skills- University Graduate or 2+ years in a Windows support / helpdesk role.- Thorough understanding of Windows 7, Windows 10, Server 2012 R2.

  • Office 365.- AV, Video Conferencing and Event support.- Basic understanding of Networks (TCPIP, WAN, LAN, ADSL, VPN).- Show a keen desire to learn new technologies.
  • Excellent communication skills.- Natural problem solver.Desirable experience and skills (Not essential but beneficial to your application) : -
  • Experience administering Active Directory / File Systems.- SQL query writing against Oracle or MS SQL databases.- Reporting Services / SQL Server Integration Services.

  • Mac support exposure.- Exposure to Microsoft technologies such as Exchange 2013, SCOM, SCCM, SCSM?- Troubleshooting Cisco switches, routers & access points remotely.
  • Citrix Xenapp 7.6 support or Remote Desktop Services 2008 / 2012.- SharePoint Exposure.- PowerShell exposure.Key Accountabilities : -
  • Attempt to fix issues first time.

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