IT Support Analyst.RoleAn excellent opportunity exists for an experienced IT Support Analyst to join a dedicated IT team in providing an exceptional level of service to a wide variety of users.
Main responsibilites : - Provide IT support to staff, as well as our other customers including Retail Stores, Office Staff and Warehouse Staff.
Liaising with individuals on all levels including senior management and guests.- Managing and maintaining company hardware and Cisco networking equipment on site and ensuring all software is installed correctly, is licensed and is kept up to date.
Make sure that all policies and procedures are followed.- Proactive system checks, Active Directory and server administration, account maintenance and system documentation.
Assist in project work which often involves implementing bleeding edge new technologies.Team / Department Information : -
The IT department is made up of seven teams. Support Desk, Workshop, Project Management, Networks, Development, Database Administration and Systems.
Essential experience & skills- University Graduate or 2+ years in a Windows support / helpdesk role.- Thorough understanding of Windows 7, Windows 10, Server 2012 R2.
Office 365.- AV, Video Conferencing and Event support.- Basic understanding of Networks (TCPIP, WAN, LAN, ADSL, VPN).- Show a keen desire to learn new technologies.
Excellent communication skills.- Natural problem solver.Desirable experience and skills (Not essential but beneficial to your application) : -
Experience administering Active Directory / File Systems.- SQL query writing against Oracle or MS SQL databases.- Reporting Services / SQL Server Integration Services.
Mac support exposure.- Exposure to Microsoft technologies such as Exchange 2013, SCOM, SCCM, SCSM?- Troubleshooting Cisco switches, routers & access points remotely.
Citrix Xenapp 7.6 support or Remote Desktop Services 2008 / 2012.- SharePoint Exposure.- PowerShell exposure.Key Accountabilities : -
Attempt to fix issues first time.