PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health!
Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical / technical information, while maintaining regulatory compliance and a high-level of customer service.
Our teams deliver medical / technical information to healthcare professionals and consumers for both legacy and newly launched products.
Come join our growing team of over 700 healthcare professionals providing medical information and education.
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award-winning training programs speak for themselves.
In Medical Communications, you'd be provided with 4-8 weeks of training and support! Join PPD in our relentless pursuit of excellence- apply now!
Summarized Purpose :
Provides technical and medical information, and / or performs intake of adverse events / product complaints with quality customer service.
Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
The information provided will be given to a level in parallel with the individual’s expertise, experience and training.
Essential Job Functions :
Responds accurately and professionally to technical and medical information inquiries received via phone, email, Internet or mail in reference to pharmaceutical or device products.
Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.
Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed.
Education and Experience :
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