As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.
All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.
We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
New opportunity for a Field Service Engineer with Mass Spectrometer experience to install and support high technology equipment in research labs of pharmaceutical companies, universities and government research labs for Bruker Daltonics, a leading manufacturer of mass spectrometry instruments and accessories.
Will work with highly complex equipment that requires a basic physics understanding of the instruments serviced.
Familiarize and train customers for basic operation of the equipment.
Perform troubleshooting which involves operating instrument via remote diagnostic software : independently determine whether onsite visit is required.
Re-qualify the entire instrument after service repair by running complex compounds for verification.
Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance
Coordinate travel arrangements.
Secure customer acceptance of installation and repair sign-off.
Perform preventive maintenance on US-based Bruker Daltonics customer systems
Coordinate with customers to arrange WebEx Sessions, phone support, and lab facility inspection for new installations.
Attend in depth product training (3-4) on new and updated Bruker products in German factory by product experts.
Communicate and work closely with Service and Support Centers.
Perform other duties as required.
B.S. in Electrical Engineering, Electronics, Biotech, Biology or Chemistry related fields or equivalent experience.
Minimum 3 years’ experience diagnosing and repairing mechanical, electromechanical and / or electronic equipment on mass spectrometers.
Proven knowledge of analog electronics, high voltage circuitry / circuits, laser technology, chromatography separation techniques, and ultra-high vacuum technology.
Strong technical skills involving analytical instrumentation.
Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.
D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
Valid Drivers' License issued by state of residence and in good standing.
Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
Ability and willingness to travel approximately 70% as required
May require lifting (up to 50 lbs), bending, and squatting and may also involve working in dusty and dirty laboratory environments.
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.