Supervisor de Operações
Carlson Wagonlit Travel (CWT)
São Paulo, BR
há 1 dia
  • You delight the Traveler / travel arranger
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
  • You build CWT’s commercial value
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on value we provide to each customer.
  • Adapt and change as requirements of the business change.
  • You strengthen the CWT brand
  • Represent the CWT brand in how you work on a day-to-day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler / travel arranger feel special.
  • Qualifications

  • Experience in the travel industry in a similar position or in a customer service center
  • 2 3 years of experience in a supervisor role
  • Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
  • Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
  • Excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • English fluent : written and verbal
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Problem solver
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements
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