Datacenter Network L2-GL
Iron Systems
São Paulo - BRA
há 6 dias

Job Responsibilities :

  • Update and Record of activities in relevant IT Ticket Management System, Coordinating and agreeing attendance time and date with key stakeholders.
  • Effectively and accurately communicate relevant project information to the team.
  • Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials to assure compliance
  • Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
  • Provide support either through phone, remote tools, or in person at onsite
  • Perform installation as needed either through physical or network medium
  • Preferred Skillsets : Project Management

  • Support Network and Server teams by assisting with rack and stack and running cables.
  • Update and Record of tickets, ticket Management System, Coordinates and agree attendance time and date with key stakeholders.
  • Task queue, SLA / KPI Management, Problem Escalation / RCA / CAR), external vendor management.
  • Work independently and manage team, as well as collaboration with team members.
  • Customer facing skills, able to communicate clearly and effectively with Client and the Customer
  • Preferred Skillsets : Technical

  • Data Center, Infrastructure, IP Network, TCP / IP, Fiber Optics Networking, Access Points, routers, switches, WiFi network.
  • Clean & Test Fiber & copper cable, LSPM / OTDR / VFL, Physical Cabling.
  • Networking, Storage, IoT type Hardware, IMAC, PC deployment.
  • Insert / Remove Media, Replace Defective Components, Configuring Remote Access
  • Management, control, and monitoring of server infrastructure, Familiar with backup and recovery software and methodologies.
  • Reboot routers, servers, storage devices or other equipment, Tape Management and Maintenance
  • Work Experience :

  • 5-7 years of Enterprise IT Infrastructure, Data Center Infrastructure experience or equivalent
  • 3+ years of experience working closely with technical and operations team.
  • Equivalent Qualifications

  • Bachelor of Engineering / Technology / Science or Equivalent Work Experience
  • MCP / MCSE,CCNP,,CCDP CCNA are desirable certifications
  • Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
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