Supervisor, Clinical Support
Align Technology
Sao Paulo, Brazil, LATAM
há 1 dia

About this opportunity

A Supervisor, Clinical Support is responsible for managing and improving your area of responsibility with excellence by supervising, coaching and motivating the Clinical Support team.

A Clinical Supervisor should work closely with the Staff Orthodontist and Clinical Managers from other areas, providing ideas for improvement in the Clinical Group.

In this role, you will

  • Responsible for recruiting, staffing, training, and discipline of clinical staff to support on-going production needs in a high growth environment.
  • Implement and champion continuous process improvement methodologies and techniques and establish ClinCheck quality monitoring processes (360 program) and clinical profiling process for targeted customers.
  • In charge of constant supervision of the technicians / CL Support team to guarantee high clinical quality standards in Align products and services.
  • Provide an organized structure that supports production and customer care needs.
  • Propose ideas for software development and participates in projects for their implementation, and proposes ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
  • In this role, you’ll need

  • Good knowledge of basic computer operations and Microsoft Office tools.
  • Availability to work in a full-time position.
  • Interpersonal skills and the ability to work cross-functionally.
  • Problem-solving and decision-making skills, high level of commitment and a positive can-do attitude.
  • Education

  • Bachelor’s degree in Dentistry. Orthodontic or Prosthodontics Master’s or Specialty is desired.
  • Advanced English. Spanish is desirable.
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