Network Service Delivery Sr Analyst, Guararema
Mars
Guararema, São Paulo, Brazil
há 4 dias

Job Requirements

This highly engaged team supports Network Infrastructure environment globally ensuring it remains always available, secure, follows standards, well documented and fit for business needs.

Networks as key enabling service requires constant management and development to ensure proper Mars IS services delivery.

Key Responsabilities :

  • Support Network Service Roadmap delivery in the three key Network Areas (WAN / LAN, Audio / Video Conferencing and Security)
  • Translates business requirements into technical and functional solution specifications
  • Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors.
  • Lead and follow-up delivery and mid-size project and improvement plans
  • Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space.Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements
  • Make sure funding (CAB, Running Cost) is planned for suggested projects.
  • Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same
  • Conduct risk assessment and develop mitigation plans
  • Represent and run network infrastructure service for technology owned within agreed SLA, ensure availability, capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology (incident, problem, change, release and knowledge management)
  • Cooperate with resolution of Major Incidents and fulfilment of Support Tasks, deployments & changes for supported technology within the agreed SLA’s
  • Suggest technology upgrades, modifications and deployments to Networks Lead based on business needs. Make sure site funds (CAB, Running Cost) is fed back for suggested projects.
  • Supervise vendor resources to support and maintain company network operation within supported technology.
  • Project management
  • Contractor & vendor management
  • Business knowledge : through Site Infrastructure Service Owner role, managing escalations, contact with Account Management & local business projects
  • Networking and visibility with Service Desk, Local Infrastructure Team, EUT, Account Managers, Digital Team, Core Services & Local business users.
  • INCIDENT- SERV SECOND AND 3RD LEVEL AFTER ORANGE) INST

  • Incident Management, Change management, Problem Management & Technical troubleshooting.
  • Training - potential for professional technical certification, ITIL,
  • Work Experience

    Education & Professional Qualification : Bachelor degree in IT or business with technology focus (Management Information Services, Telecoms Networks, Servers).

    Knowledge / Experience :

  • At least 2 years IT experience in IT service management.
  • At least 3 years of IT infrastructure management
  • Work in international environment
  • Small / medium project management
  • Experience with various technical OS platforms networks
  • Good interpersonal and communication skills

  • Advanced knowledge and / or experience in any of following :
  • WAN Wide Area Networks (SDWAN technology, routing, traffic analisys)
  • LAN Local Area Networks (Meraki, Cisco catalyst)
  • WLAN Wirelesss LAN (Meraki, CAPWAP, Cisco Prime, WLCs)
  • IPAM IP Address Mgmt (IP mgmt., DNS, DHCP)
  • Perimeter Secutiry (Site to site VPNS Cisco and Meraki; Client to site VPNs, Firewalls)
  • Data Analystics
  • Automation
  • Planning and project management
  • Cisco certification is desired.

    Benefits

    What can you expect from Mars?

  • Our unique culture guided by our Five Principles has made us one of the best places to work in Brazil.
  • We are an international family business.
  • Our associates build their careers by working with our amazing brands and people, taking pride in their work today that will ensure a better tomorrow.
  • An industry competitive salary and great benefits package
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