Field Support
Farfetch UK Limited
Sao Paulo, Brazil
há 13 dias

The role

Providing service and customer support. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determine proper solutions.

What you’ll do :

  • You will be the first point of contact for users who call our IT Support.
  • Providing the highest level of customer service,
  • Track all issues in our task system.
  • Troubleshooting end-user issues on various software applications, hardware, network, and telecommunications systems and provide basic workstation support.
  • Contact vendors (Printers, Telecom providers),
  • Configure and maintain basic server settings,
  • Escalate to 3rd level support on unfamiliar server-related problems
  • Maintain our office structure.
  • Other duties may be added as defined
  • Who you are :

  • Minimum of 2 years' experience
  • Must have the ability to handle multiple tasks and priorities
  • Must be detail-oriented
  • Experienced with network domains, DNS, DHCP, File Server.
  • You have knowledge with workstation maintenance (and provide proper hardware changes)
  • You know how to manage Windows services, Deploy software, Drivers installation, Active Directory (such as manage groups, users and computers)
  • Security information and know how to install and troubleshooting anti-virus, firewall and user behavior issues
  • You know how to analyze infrastructure repairs that our office needs and request our providers when needed
  • Must have strong interpersonal communication and team-based skills
  • You can negotiate deadlines and the best way to get your job done with your clients, always keeping your SLA in mind.
  • Being a self-starter as well as a problem-solver
  • If you can speak English is a plus
  • If you know MCSA in Windows Server is a plus too
  • If you know Cloud computing concepts would be great
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