Customer Service Analyst
Lindal Group
Itupeva, Brazil
há 5 dias

LINDAL Group provides the technique inside and the design of aerosols as industries world market leader. Established in 1959 and never ceasing to innovate, LINDAL has become one of the global market leaders in aerosol technology.

Our products range from clean-room produced asthma inhalers to silicone dispensing systems and premium deodorant actuators.

Based in Europe we serve our customers all over the world also from our plants in the USA, Mexico, Brazil and Argentina.

Roles and responsibilities

  • Evaluate and analyse order flow received, and system input
  • Manage the relationship between commercial entities, customers and the factory, and provide ongoing support to ensure procedures are run efficiently from the beginning up to and including delivery to customers, addressing issues that may arise throughout
  • Communicate with internal departments to ensure issues are managed effectively, and to improve overall operational excellence (logistics, tax, invoicing)
  • Daily order and delivery status tracking
  • Daily reporting to customers to ensure they are given updates and meaningful information throughout the process
  • Schedule deliveries with customers and contract freight
  • Keep department documents updated and in good order, to ensure traceability and to meet with both internal administration and customer requirements
  • Qualifications and requirements

  • Bachelor’s degree in Business Administration, Logistics or Foreign Exchange Trading
  • Advanced English
  • 5 years’ experience in a Customer Services role or field
  • ERP system knowledge
  • Strong Microsoft Office skills, particularly Excel
  • Enthusiastic and adaptable
  • Communicative and sociable
  • Able to use initiative
  • Able to problem-solve
  • Emotionally literate
  • Able to perform well under pressure
  • Good interpersonal skills
  • Customer oriented
  • Excellent teamwork skills
  • Excellent organisation skills
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