Customer Service Analyst

Lindal Group

Itupeva, Brazil

há 5 dias

LINDAL Group provides the technique inside and the design of aerosols as industries world market leader. Established in 1959 and never ceasing to innovate, LINDAL has become one of the global market leaders in aerosol technology.

Our products range from clean-room produced asthma inhalers to silicone dispensing systems and premium deodorant actuators.

Based in Europe we serve our customers all over the world also from our plants in the USA, Mexico, Brazil and Argentina.

Roles and responsibilities

Evaluate and analyse order flow received, and system input

Manage the relationship between commercial entities, customers and the factory, and provide ongoing support to ensure procedures are run efficiently from the beginning up to and including delivery to customers, addressing issues that may arise throughout

Communicate with internal departments to ensure issues are managed effectively, and to improve overall operational excellence (logistics, tax, invoicing)

Daily order and delivery status tracking

Daily reporting to customers to ensure they are given updates and meaningful information throughout the process

Schedule deliveries with customers and contract freight

Keep department documents updated and in good order, to ensure traceability and to meet with both internal administration and customer requirements

Qualifications and requirements

Bachelor’s degree in Business Administration, Logistics or Foreign Exchange Trading

Advanced English

5 years’ experience in a Customer Services role or field

ERP system knowledge

Strong Microsoft Office skills, particularly Excel

Enthusiastic and adaptable

Communicative and sociable

Able to use initiative

Able to problem-solve

Emotionally literate

Able to perform well under pressure

Good interpersonal skills

Customer oriented

Excellent teamwork skills

Excellent organisation skills

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