Service Delivery Associate 3
Unisys
Sao Paulo, SP, Brazil
há 8 horas

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.

You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings : , , ,

What success looks like in this role :

Emerging professional who is developing a thorough knowledge / application of knowledge of the work area. Selects the most appropriate procedures from a given set of solutions / procedures.

Recognizes and acts on non-standard situations, and adapts work to business goals. Responsible for processing higher complexity transactions &escalations under guidance.

May provide work / task related guidance to other less experienced team members. Incumbents in this classification are generally responsible for the implementation of service delivery. Key Responsibilities

  • Provide support on daily operations issues
  • Perform duties in accordance with account processes and procedures
  • Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment)
  • Mentor team members
  • Document assigned activities using defined process and timeframes
  • Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff
  • Identify areas for continuous improvement and efficiency in delivery of services
  • Take responsibility for follow-up services or problem escalation
  • Analyze and highlight operations performance
  • Complete and submit reports as requested
  • Support process improvement initiatives
  • You will be successful in this role if you have :

    Key Qualifications

  • Recognized bachelor’s degree in related discipline (desirable)
  • Leadership / Mentoring training (desirable)
  • High level of self-motivation and initiative
  • Ability to work under pressure
  • Ability to prioritize and organize workloads to complete multiple, simultaneous tasks both for self and others
  • Effective verbal and written communication skills
  • Team focused
  • achievement orientated
  • Proactive in continuously seeking new ways to do thing better
  • Possesses a minimum of 1 - 2 years of service delivery support experience.
  • Prior experience working in hardware break and fix, installation, desk side software support and service desk support.
  • Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support.
  • Knowledge of desktop operating systems, networking fundamentals and requisite call management systems.
  • Ability to work with technical documentation, statements of work, and contract requirements.
  • Ability to work with team members, peers and external clients.
  • Must be able to work to specific service level agreement (SLA) requirement.
  • Familiarity with Microsoft office suite, project management tools, networking protocols and standards
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