Strategic Program Manager, Service Capabilities
Blumenau, Santa Catarina, Brazil
há 1 hora

Job Description

In this role, you have the opportunity to

Shape how we improve performance across EDI’s diversified portfolio to deliver best in class customer support. With our software solutions, we target diversified segments within the healthcare industry, including Hospitals, Primary Care facilities, Specialized Clinics, Radiology Centers, etc.

Join our high performing team who influence positive change across the organization.

You are responsible for

  • Managing operations performance and driving capability improvements for the support organization and service delivery.
  • Managing Service Improvement Initiatives for Global Services, working across multiple organizations.
  • Driving change management and harmonized business processes, through problem solving, process simplification, and process compliance across multiple functional disciplines.
  • Participating in strategic planning, representing continuous improvement initiatives and translating business objectives into programs driving operational performance globally.
  • Ensuring continuous improvement projects are executed within Philips operating principles and global standard processes.
  • Packaging complex performance information into consumable action plans focused on improving leading performance indicators and root cause analyses.
  • Influencing SW quality through the lens of serviceability and customer feedback
  • Leading productivity improvements through lean techniques, practical problem solving and six sigma techniques to solve problems.
  • You are a part of

    EDI Philips Enterprise Diagnostic Informatics (EDI) Business Group (BG), which provides affordable and integrated informatics solutions for health systems.

    We believe that by enabling intelligent decision-making and improving clinical pathways, our solutions will lead to better clinical, operational and financial outcomes across the health continuum.

    You will report directly to the Global Services & Solutions Capabilities Lead.

    To succeed in this role, you should have the following skills and experience / Preferred Skills :

  • Bachelor’s degree (required), MBA (a plus) and 10+ years relevant experience managing complex programs globally, driving performance and process improvements.
  • Experience executing process improvement projects and influencing cross functional organizations (in a complex global environment)
  • Strong facilitation, influencing and presentation skills at senior levels
  • Green Belt a +
  • Existing knowledge of the EDI business or extensive experience in a SAAS business
  • Experienced people manager and coach with a passion for developing high performing teams
  • Flexible leadership and stakeholder management skills including proven verbal and written communication skills to address differentiated needs ranging from individual technical contributors to senior management
  • Skills in new product integration and managed service business models a strong plus
  • A creative and inclusive team player who thrives in a challenging, fast paced environment
  • In return, we offer you

    The opportunity to tackle a variety of tasks that directly affect customer experience, Philips reputation, and the efficacy of our EDI organization.

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