SAP iXP Intern - PS S/4HANA Cloud
Sybase
São Leopoldo, BR
há 2 dias

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

  • Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
  • Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  • Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
  • About the team

    We are driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP S / 4HANA Cloud.

    What you’ll do :

    Position title : SAP iXP Intern PS S / 4HANA Cloud

    Location : São Leopoldo, RS please note that roles will be remote until local guidelines ensure safe office reopenings

    Expected start date to end date : June 7th, 2021 June 7th, 2023

    In this role, you’ll :

  • Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
  • Collaborate closely with various other SAP departments, like Consulting and Sales.
  • Managing internal and external escalations including customer communication (if required)
  • Temporarily safeguard customers in critical / escalated situations
  • Orchestration of experts for fast issue resolution
  • Analyze and resolve reported incidents

  • Root Cause Analysis of reported incidents
  • Call deflection (productizing knowledge, community forums, knowledge sharing etc.)
  • Participation in global projects around support processes, infrastructure requirements and quality assurance
  • Report errors to Development
  • Provide consulting for customers on procedural issues and queries
  • Who you are :

    We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

    EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • University Students Information Technology, Computer Science, or other similar courses.
  • Knowledge in Object Oriented Programming (Java, C++, ABAP / 4 etc) desirable
  • Excellent customer focus and communication skills (oral / written)
  • Problem solving / analytical skills
  • Flexible approach to working in teams as well as environment
  • Fluent in English
  • Familiarity with Business Software (SAP or comparable solutions) and / or Business Processes

  • Prior Industry experience providing technical support for enterprise software is a plus.
  • Follow SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

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