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Field Service Technician
Marel
Piracicaba, São Paulo, Brazil
há 5 dias

Main Tasks

  • Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
  • Prepare and execute the work as agreed with the customer
  • Manage the customer experience
  • Identify sales and service opportunities
  • Identify / update / validate information of the Installed Base
  • Process hours and expenses
  • Technical reporting
  • Keep stakeholders informed and updated
  • Inform the Customer Support about arrival time if outside of expected window
  • Confirm reception of a work order to the resource planner
  • Updates Customer Support and customer on progress of the work.
  • Debrief customer on work done and

    • Education, Knowledge, and Experience

  • Degree in Mechanical, Electrical and / or Software engineering, preferably from a technical college, or similar knowledge level
  • Technical college degree preferred
  • Excellent written and spoken English
  • Recognized product training on food processing equipment preferred
  • Strong communicator with analytical skill and the ability to work under pressure
  • Experience in field service in an equipment / software manufacturing environment preferred performance of the machine
  • Report on quality issues and non-conformity (NCR)
  • Other duties assigned as required by the business
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