IT Support
Rio de Janeiro, State of Rio de Janeiro, Brazil
há 4 dias

Job Description

Reporting to the IT Specialist, the IT Support will be part of the local Rio IT team and will primary support Brazil business operations.

Emphasis for this role will be on managing day-to-day Service Desk operations, including but not limited to, user administration, hardware / software troubleshooting, smartphone configuration, and VC support.

Key Responsibilities :

  • Work in a varied environment that includes, but is not limited to, platforms running Windows 10, Linux, iOS
  • Remain knowledgeable of technology trends and business demands to ensure best practices are being implemented
  • Troubleshoot and repair hardware or software installed on computer systems
  • Configure and install Windows OS on computer systems using SCCM
  • Participate in the on-call rotation for after hours and weekend service desk calls
  • Support business operations by responding to phone calls, emails, and ticket requests to ensure users receive accurate and prompt solutions to technical problems and questions
  • Communicate and collaborate with personnel of various levels and functions
  • Qualifications

    Bachelor degree in IT or related areas, or a combination of knowledge and experience.

    Required :

  • Experience in Windows desktop support
  • Exceptional customer service skills
  • Ability to work both independently and as part of a team
  • Ability to troubleshoot any technical issues
  • Motivation and ability to identify gaps in current processes and innovate new techniques to solve problems and improve productivity
  • Strong verbal and written communication skills
  • Effective time management skills and proven ability to be productive with minimal supervision
  • Ability to function effectively within a variety of team styles and sizes
  • Desired :

  • 3+ years of experience working in a Microsoft Windows environment
  • SCCM packaging
  • Linux
  • Able to read, understand and communicate in English
  • Additional Information

    Reasons to join CGG :

    Life at CGG Rio

    We love a good challenge. We harness a passion for technological and scientific innovation to foster change for the future.

    In our Rio center, you will find a diverse and multicultural work environment, where you will use your knowledge to help set high-performance standards and push the limits of possibility.

    We provide the environment to help you succeed when taking on ambitious challenges, all while developing your skills and preparing you for the future.

    Create a brighter future for yourself

    Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs of each individual to aid personal growth in areas related to both technical and personal skills, via an extensive suite of CGG developed courses, managed through our own CGG learning hub.

    People always come first!

    We recognise the importance of work life balance for our employees, which is supported through our flexible working and Quality of Life Program.

    We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment.

    Benefits Package

  • Educational Allowance for our employees to start / complete their undergrad or graduate degrees (Specialization, M.Sc, Ph.D, etc )
  • Language Program 100% paid by CGG
  • Bonus scheme
  • Company contributory Private Pension plan
  • Extended maternity and paternity Leaves
  • Employee Assistance Program to support our employees and their family;
  • Health, dental and life insurances
  • Meal allowance
  • Gympass
  • Breakfast and Snacks in the office
  • And much more!
  • We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.

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