Regional Supplier Manager, Post Sales Logistics
Apple
Jundiai
há 4 dias

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.

Bring passion and dedication to your job and there's no telling what you could accomplish!The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries.

It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

AMR Logistics Operations is a fast paced and dynamic environment where flexibility and adaptability are key attributes required for success.

The Americas Regional Supplier Manager will handle post sales returns in an omni channel environment. The individual must be customer focused, process minded and passionate for excellence.

The candidate must be able to work towards achieving predetermined targets and also demonstrate personal initiative with a focus on driving outstanding customer service and process efficiency.

Additionally, the candidate will have focus on supporting the key tactical and critical initiatives including : Customer Delight, Process Excellence (Precision), Cost Leadership and Continuous Improvement.

This role requires superior business insight, strong people and service provider leadership, and innovative process improvement skills to drive customer happiness in the areas of delivery exceptions and returns management.

In addition, possess influencing and leadership skills to encourage extraordinary performance, facilitate an energetic environment, leading to results that deliver a consistent excellent experience for team members and customers are highly desired.

Key Qualifications

  • At least seven years experience in logistics operations with strong emphasis on post sales services.
  • Continuous improvement experience is a requirement
  • Strong Excel & analytical skills
  • Experience with SAP preferred, ERP and Tableau knowledge is a plus
  • Excellent written and verbal communication skills. Knowledgeable in Word, Powerpoint, and on Excel at an intermediate to advanced skill level
  • Should be systems literate in one or more Warehouse Mangement Systems
  • Ability to work cross functionally in a dynamic environment
  • Strong work ethic with a high degree of flexibility
  • Phenomenal Teammate
  • Up to 25% travel required
  • Fluency in Portuguese and English, Spanish will be a plus
  • Description

  • Oversight of supplier performance in support of Apple Americas Distribution- Execute job duties directly, and by coordination with service providers- Will identify logistics areas for process improvement and cost savings to ensure expectations are met- Investigate problems, find root causes and develop solutions- Provide support for projects, and capital planning- Ability to prioritize and multi-task optimally- Represent logistics on cross-functional teams- Collaborate with associates to improve efficiency, productivity and processes- Monitor key performance indicators, drive performance, and expense management- Evaluate existing capabilities and establish new systems and processes for tracking, measurement reporting, and analysis of Returns Logistics Ops- Providing reports to management;
  • inventory, distribution, freight, cycle time, etc.

    Education & Experience

    BS / BA degree required, MS / MBA preferred

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