Overview of the Role : We are looking for an IT Support Specialist to provide technical assistance. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
You will also be required to advise on IT equipment upgrades. Location : Remote - Work from home As part of the team, you willConsulting with IT managers and other departments as requiredProviding IT assistance and Training sessions to staff and customers on the usage of new software / applications and hardwareResolving logged errors in a timely mannerOrganize training session for staff Carryout diagnosis and repair of network-related problemsBring up-to-date and preserve computer inventory and surplus equipmentSustain and fix issues on LAN / WAN, VoIP telephone, Biometric, Video systems and other computing equipmentMonitoring hardware, software, and system performance metricsUpdating computer software.
as well as upgrading hardware and systemsMaintaining databases and ensuring system securityDocumenting processes and performing diagnostic testsKeeping track of technological advancements and trends in IT supportKey qualifications and Skills to succeed in this role : Intermediate to Advanced English level3 + years of experience as an IT Support SpecialistAbility to keep up with technical innovation and trends in IT supportAbility to provide technical support and resolve queriesIn-depth knowledge of computer hardware, software, and networksAbility to determine IT needs and train end-usersKnowledge of Microsoft system center configuration manager, VMWare virtual desktopKnowledge of windows server, active directory, Microsoft exchange server, as well as TCP / IP, DNS and DHCP is desiredIn return, we offer : Competitive compensation package100% remote - Work from HomeInternational company with diversity and multicultural inclusionThe ability to work with leading startups and fast growing companies in the USAAbout the company : Workling is a talent acquisition marketplace designed to help companies to hire remote, top-tier talent allowing them to search for the required skills and experienced candidates working in their time zone.
We invite you to find renewed passion in your job, improve your productivity, and benefit from attractive opportunities for your career. Apply now!Ref. 2122W