Analyst, IT Service Operations, PINE/EBIA App Support
Dell Technologies
Eldorado do Sul, Brazil
há 4 dias

Key Responsibilities :

  • Provide monitoring and application support for Global Data Warehouse ecosystem at Dell
  • Analyze and resolve BI / BIG DATA application failures issues for global Dell business users and Dell vendors
  • Exposure to any of the ETL tools preferably Informtica, Control M.
  • Hands on experience with SQL queries on Teradata or TOAD.
  • Be the application owner, regularly communicate the status of the Application & Platform services related failure and / or any issues through appropriate communication channel
  • Resolve all incidents, tasks and service request within SLA targets
  • Focus on Incident reduction through identifying / fixing recurring issues working with Dev / Engg
  • Diagnose, prioritize and escalate and follow up on issues where applicable
  • During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution
  • 100% compliant to all the procedures and processes
  • Ensure proper handoffs of issues during shift change
  • Essential Requirements :

  • Overall 2 years+ experience in Data Warehousing area with excellent communication and analytical skills.
  • At least 2-year experience in supporting Informatica Support in 24x7 environment.
  • RDBMS knowledge (preferably in Oracle)
  • Exposure to any of the scheduling tools preferably Control M or Run Deck.
  • Experience in supporting Unix / Linux environment, and knowledge on basic commands
  • Excellent English communication skills (oral and written)
  • A team player with ability to work in a team and as individual contributor with minimum supervision
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