Management of all the sales Indent operation / process for LATAM. Receive and process customer orders in SAP to start the import process for customers.
Create SAP account for new customers. Request creation / view for new materials in SAP. Issue proforma invoice. Follow up with the exporter regarding pending order, to keep the customer informed about the availability and delivery times of the material / purchase order.
Request for origin / exporter the shipment details and import documents to follow the process. Inform the customer about the date of shipment (contact in each country).
Request and monitor the documents of each purchase order to send to each contact (documents Invoice, Packing List + AWB / BL + Certificates of origin and Free trade sale).
For each process, ask the finance department in MX to perform the MIRO procedure in SAP (virtual inventory creation), procedure necessary to issue the invoice to the final customer.
Issue the invoice to the customer, making the cost breakdown if necessary considering Incoterm (freight, insurance). Request the insurance broker to issue the certificate of insurance.
Scan all the documents and send to the customer to advance the customs clearance process and the original documents is sent to each customer by DHL.
Generate credit notes. Create / maintain control file of purchase orders updated by year and country. Perform cleaning in SAP of old orders no longer active.
Create CCR (customer complaint report) and follow up the complaint. Support the commercial area during the month. Knowledge : Office package (Excel Advanced preferable) SAP System User English and Spanish Advanced Processes / Routines of Foreign Trade (Export and Import) Sales and negotiation techniques