Fixed Networks (FN) CARE Customer Success Engineer
NI Network Infrastructure
Sao Paulo, Sao Paulo, Brazil
há 3 dias

About Nokia

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.

Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.

A truly global company, we are 160 nationalities working in more than 100 countries.

About Network Infrastructure

The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure.

NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs.

Job Description

As a Customer Success Engineer, you will be responsible for providing world class post-sales technical leadership to our client base.

Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer’s lifecycle.

Job Responsibilities & Competencies

  • Serve as the primary / key technical resource for Nokia Fixed Networks' Brazilian customers. Timely interaction with customers and internal teams requesting support
  • Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Function as the frontline technical resource for customer best practices and customer questions
  • Provide advice and guidance as the Fixed Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies.
  • Engage with program management and engineering as a customer advocate to ensure speedy resolution of customer issues
  • Develop metrics and reporting to understand key customer needs and trends. Create deliverables outlining data driven metrics showcasing customer value
  • Must be able to communicate business and technical value to all levels of management
  • Expect some travel to customer locations ( 5%)
  • Qualifications

  • B.S. Computer Science or equivalent educational experience
  • 3+ years of experience as a post sales engineer for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider
  • Strong technical background with a demonstrated aptitude for picking up new technology with ease
  • Understanding of the Nokia Fixed Networks Product Attached equipment and services portfolio
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification.
  • Standout 'customer first' attitude
  • Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Thrives in a multi-tasking environment, doesn’t let anything slip through the cracks and can adjust priorities on-the-fly
  • Superior presentation skills
  • Meets assigned timelines with high-quality, complete deliverables in unsupervised, sometimes remote situations
  • Works well in teams / collaborative environments providing strong, relevant input and allows ideas from others to be shared and used when appropriate
  • Earns the respect of other project team members through knowledge, drive and capability
  • Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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