Territory Ops Coordinator - South Region
[BR] Curitiba
há 6 dias

Rappi is the fastest growing Latin American startup ever! Backed by the world’s best investors, including Sequoia, Andreesen Horowitz, Y Combinator, DST Capital, and Softbank we reached unicorn status last year and haven’t slowed down.

We deliver whatever our customers want on-demand to their doorstep in minutes, from restaurants to groceries to hard cash.

We have also recently launch wallet and e-Commerce products which are taking off quickly to become the "SuperApp" of LatAm.

We operate in over 40 cities across 8 countries in Latin America, with large hubs in Mexico City, Bogotá, São Paulo, and Buenos Aires.

What are you going to do :

  • Coordinate face-to-face service, monitor accessory sales, answering questions regarding the Rappi experience, and solving issues throughout the deliverer's lifecycle.
  • Conduct analyses and instill a data-driven culture. Apply data to find opportunities improving operations' efficiency and reliability.
  • Monitor strategies to incentive and maximize partner engagement, considering an efficient operation while ensuring efficient capital utilization.
  • Create, optimize, and scale processes. You'll be responsible for turning ideas into processes and implementing them, enabling growth and efficiency of the business operation.
  • Manage strategic projects, lead the local team and set timelines for quickly achieving goals.
  • Responsible for the reliability and efficiency of the operation within the city area and along with your team will monitor metrics and partners to mitigate failures and emergencies.
  • What we expect from you :

  • 2+ years of experience in business, finance, business intelligence, strategy or related areas.
  • Data-driven mindset, hands-on attitude, and proven background as problem-solver. Strong leadership abilities in a fast-passed environment.
  • Passionate about operations and comfortable conducting analysis and trials. Identify the highest priorities, provide data-
  • based decisions, generate buy-in from the organization and operationalize strategies from idea to execution.

  • Exceptional ability with Excel and familiarity with financial management.
  • Bilingual proficiency in English and / or Spanish.
  • You'll rock if have :

  • Proficiency in SQL.
  • Solid experience in strategic consulting or investment banking.
  • Our Values : These are our core values. Things that are truly in our DNA. The behaviors and mental habits that have made us what we are.

    They are what makes us special as a team. If you feel at home when you read them you are in the right place!1. Highly ambitious for the greater good, but we keep things humble.

    2. Move the needle. Prioritize.3. Talk fast, walk fast, think fast. And execute things in parallel.4. Every challenge is a gift and an opportunity to grow.

    5. We deliver magic, and magic only happens when you jump off a cliff.6. We are all taking care of even the smallest details.

  • to always create a positive impact in everything we do!7. We value diversity, we are respectful with each other and we have fun.
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