Senior Analyst, IT Services Operations, PINE/EBIA Platform Support
Dell Technologies
Eldorado do Sul, Brazil
há 5 dias

Eldorado do Sul - RS, Brazil

Key Responsibilities :

  • Provide monitoring and application support for Global Data Warehouse ecosystem at Dell
  • Analyze and resolve BI / BIG DATA application failures issues for global Dell business users and Dell vendors
  • Strong knowledge on Hadoop concepts and its Ecosystem components such as HDFS, MapReduce, YARN, PIG, Sqoop, Hive, HBase, Oozie, Zookeeper.
  • Hands on experience configuring & managing data pipelines using Streamsets & managing Kafka.
  • Hands on experience supporting and managing Hadoop Cluster environemnt using Cloudera / Ambari.
  • Hands on experience supporting no SQL DBs like Cassandra or MongoDB or Greenplum.
  • Be the application owner, regularly communicate the status of the Application & Platform services related failure and / or any issues through appropriate communication channel
  • Resolve all incidents, tasks and service request within SLA targets
  • Focus on Incident reduction through identifying / fixing recurring issues working with Dev / Engg
  • Diagnose, prioritize and escalate and follow up on issues where applicable
  • During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution
  • 100% compliant to all the procedures and processes
  • Ensure proper handoffs of issues during shift change
  • Essential Requirements :

  • Experience in Data Warehousing area with excellent communication and analytical skills.
  • Experience in supporting Informatica Support in 24x7 environment.
  • RDBMS knowledge (preferably in Oracle)
  • Exposure to any of the scheduling tools preferably Control M or Run Deck.
  • Experience in supporting Unix / Linux environment, and knowledge on basic commands
  • Excellent English communication skills (oral and written)
  • A team player with ability to work in a team and as individual contributor with minimum supervision
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