Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive.
The epicenter of this transformation is the network our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration.
From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers we provide the essential expertise and vital infrastructure your business needs to succeed.
The world’s most advanced networks rely on CommScope connectivity.
In this always-on world, we believe it’s essential to have a genuine connection with the work you do
CommScope’s Venue and Campus segment incorporates Ruckus Network’s, which focuses on enabling wireless and wired connectivity across complex and varied networks.
It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers and more.
Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model.
We are excited to be modernizing our business with a clear focus on the Customer’s Experience.
THIS IS A REMOTE POSITION. CANDIDATE CAN BE BASED ANY WHERE IN U.S.
How You'll help us connect the world :
Senior Staff Cloud Technical Support Engr is the technical lead for a team of cloud support engineers. They are also the liaison between cloud support and cloud development engineering, championing support escalations, feature development, and product improvements.
Additionally, they represent the TAC within the technology community, steer cultural change, identify, and drive improvements.
Key Responsibilities :
Certifications / Accreditations
You"ll Excite us if you have :
Monday through Friday and weekend or overnight hours as required.
Limited amount of travel
LI - REMOTE
Why Ruckus a CommScope BU?
Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build, while growing and developing their careers.
We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.
It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities.
CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law.
Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.