Técnico de Service Desk Junior
ADP
São Paulo, São Paulo
há 4 dias

Técnico de Service Desk Junior

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.

In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY :

The Service Desk Technician provides the first contact (level 1) for so-called support submitted to the Service Desk by phone, email, chat or tickets.

The service will be conducted based on procedures and technical documentation Service Desk and must meet established service levels.

RESPONSIBILITIES :

  • Identification and understanding of the problem reported, with a focus on first call resolution. (10%)
  • Ensure proper documentation of work interactions in the ticket system and demonstrate responsibility for unresolved cases (10%)
  • Prioritize called with urgency to ensure compliance with the SLA (20%)
  • Ensure proper identification and provision of scales if necessary (10%)
  • Perform administrative activities including error correction and password management (40%)
  • Perform remote installation and configuration of software approved (10%)
  • REQUIREMENTS :

    Educational background : Associate’s Degree

    Experience in the area : 0-2 years

    Specific knowledge and skills : Training in Information Technology or related fields, Intermediate English, Intermediate Spanish, communication skill, the ability to perform multiple tasks simultaneously, Knowledge in IT.

    Considerando que as atividades desempenhadas pelos ocupantes deste cargo envolvem acesso a informações altamente confidenciais e sensíveis de clientes da ADP e de seus respectivos empregados, a ADP reserva-se o direito de conduzir checagem de histórico, de tempos em tempos, conforme autoriza o Incidente de Recurso de Revista Repetitivo nº 01 do Tribunal Superior do Trabalho, mediante consentimento do candidato / trabalhador."

    Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP’s culture and our full set of values.

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