TheFork, LaFourchette, ElTenedor, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 40,000 restaurants worldwide, more than 15 million monthly visits, 8 millions of opinionsand more than 7000 restaurants in Spain.
The platform operates as "LaFourchette"in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden and Denmark .
It also operates in English as "TheFork.com , as Dimmi in Australia and as IENS in the Netherlands.
TheFork, LaFourchette, ElTenedor, connects restaurants and diners via TheFork, LaFourchette, ElTenedor, (website and application), as well as through TripAdvisor.
Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-
time availability and instantly book online. For restaurants, TheFork, LaFourchette, ElTenedor, provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.
Under the direction of the B2B Customer Service Manager and the Supervisors, your mission will be as a Customer Service Representative, accompanier our clients : Restaurant owners and, or restaurant managers to managing their needs via giving them both technical support and guidance.
What you will do
Working in our Head Quarters in Sao Paulo - city center, under the direction of the Global B2B Customer Service Manager (located in Europe), you will :
1. Manage questions & incidents via phone, email & chat for our users and restaurants (50% of of your job)
2. Manage the current customer service team (both b2b & b2c) (40% of your job)
3. Support company by organizing and maintaining office operations (10%)
Who you are
What can we Offer :