VIRTUAL SUPPORT RESPONSIBLE
QuickHire
Juiz de Fora, Minas Gerais, BR
há 5 dias
source : BeBee

Responsabilities : Design and execute a long-term vision for becoming the best customer support experience in crypto.Rapidly scale and lead a global support team of wallet support professionals dedicated to providing empathetic.

Communicate and advocate for the needs of the customers.Identify, hire, Develop and Maintain an A-player culture.Structure and implement a white-

glove experience across all customer engagement platforms.Identify and integrate key tools and enterprise services seamlessly.

Assess and optimize all self-service customer support products.Measure key support metrics and turn learnings into positive actions for growth.

Make the Community Support Department the career destination for aspiring crypto professionals worldwide.

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