Technical Engagement Manager
Amazon.com
Sao Paulo, SP, BR
há 5 dias

Amazon Marketplace Web Service (Amazon MWS) is an integrated Web service API that helps Amazon sellers to programmatically exchange data on listings, orders, payments, reports, and more.

XML data integration with Amazon enables higher levels of selling automation, which helps sellers grow their business.

The Technical Engagement Manager will help identifying areas for operational improvement, driving changes to improve the customer experience and will be directly involved with many internal teams and external customer to achieve new challenges.

Main responsibilities :

  • Work on identifying and solving technical problems
  • Support sellers using MWS APIs
  • Support integrators using MWS APIs
  • Please, submit your CV in English
  • Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.

  • Experience in technical customer support or customer service
  • Ability to dive deep into the details
  • Knowledge of XML
  • Knowledge of Object Oriented design, Coding and Web Services
  • Problem solving ability
  • Written and spoken communications skills in Portuguese and English
  • Proven ability to make decisions in a timely manner with incomplete or ambiguous information
  • Excellent team player capable of learning and sharing knowledge in a global team environment
  • Works well in a fast-moving team environment and is able to juggle many tasks and projects
  • Knowledgeable with SQL, and programming languages like Java
  • eCommerce or startup background
  • Familiarity with web services and APIs
  • Proficiency with data and use of Excel (advanced)
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