Help Desk Analyst
BairesDev
Rio de Janeiro, Rio de Janeiro, BR
há 2 dias
source : InfoJobs

BD is the leading software development company in the Americas. With more than 1300 employees working on projects around the world, a sustained average annual growth of over 50%, and recognized by Inc.

in the Top 10 Silicon Valley fastest-growing private companies, BD is guiding the digital transformation of some of the top companies in the world, such as Google, Rolls-Royce, Pinterest, EY, SiriusXM, Motorola, ViacomCBS and Chime.

Recognized by Clutch.co as a Top B2B Technology Services Company, BD has offices across the United States, Canada, Europe, and Latin America and offers an exceptional work environment in which employees can thrive, working in multicultural teams, with flexible schedules and endless growth opportunities.

BD is on a mission to offer world-class Custom Software Development services. The company employs only the Top 1% IT Talent to create solid engineering teams that provide end-to-end delivery of Technology Solutions.

Be prepared to work alongside industry leaders on cutting-edge projects in a fast-paced, innovative environment.We are looking for a Help Desk Analyst with advanced English to provide technical support to users in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

It is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!Main Activities : Provide first level contact and convey resolutions to customer issues.

Walk customers through problem solving process. Ensure proper recording, documentation and closure. Recommended procedure modifications or improvements.

Preserve and grow your knowledge of help desk procedures, products and services. What are we looking for : Proven working experience in providing Help Desk support.

Proficiency in English. Working knowledge of help desk software, databases and remote control. Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills. Customer service orientation.Perks : Work from home flexibility. Excellent compensation plan, well above the market average.

Training plans. Extensive possibilities for growth and professional development.If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, do not hesitate to apply!

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