JPMorgan Chase & Co
São Paulo, SP, BR
há 12 dias

Req # : 190007829

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-

for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities -

lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

Commercial Banking Client On-boarding (CBCO) is responsible for driving and coordinating all aspects of client on-boarding experience, which includes account opening, set-

up of cash management products and services along with supporting client coverage teams in the fulfillment of AML / KYC requirements.

Core Responsibilities :

Single point of contact that provides overall ownership of the client experience and satisfaction during the international onboarding process

Responsible for the prioritization of new Local Due Diligence requests and manages a portfolio of -complex clients

Manages single jurisdiction account opening and / or -complex incremental requests

Responsible for informational (translation requests) adhoc inquiries

Effectively manage client and partner relationships & expectations

Demonstrated understanding of AML / KYC and Implementation process

Identify and escalate risk & issues and drive to closure

Establish clear expectations and understanding of timelines and client responsibility versus IOS

Ability to develop an implementation plan and execute the deliverables

Demonstrate creative problem solving and solid decision making

Proactive identification, escalation and ownership of risk controls

Provide subject matter expertise for in-country regulatory requirements, products, documentation and services

Own and drive transparency, escalation, and resolution of issues for -complex openings

Manage all onboarding activities through heavy phone work with external clients and internal business partners for complex onboarding

Act as maker and / or checker in some operational processes

3 Years or more relevant business experience, including client facing or business support roles

Ability to soundly execute quantitative and qualitative analysis and draw salient conclusions

Strong organizational skills both personally and across working team to meet deadlines in a fast paced environment

Strong interactive personal skills and ability to influence others for positive results

Adaptable to a changing, dynamic work environment

Excellent verbal and written communication ability in English and Portuguese, especially via phone or e-mail channels

Proven ability to successfully manage conflict

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