Consultor/ Analista de Configuration Managment
S o Paulo, BR
há 3 dias
source : DirectEmployers Association

Why SoftwareONE? Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.

Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape.

With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.

In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.

With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

The role SoftwareONE's Managed Services deliver best-practice build and ongoing operations of Azure and AWS cloud environments for our global set of enterprise customers.

Your role will be to provide critical operations including the Patch, Antivirus, Backup and Monitoring of these cloud environments using a suite of tightly integrated enterprise tools.

Working in an ITIL governed environment you will respond to customer and automated tickets within tracked SLA's and manage the resolution of escalated tickets between the teams at SoftwareONE.

Raising Change Control and delivering change across customer environment will be a key performance indicator. You will respond to customers directly, building professional relationships ensuring the customer gets the most of their Cloud Infrastructure.

Working in shift patterns with a progressive team you will share your knowledge with other team mates and be willing to learn new skills across a broad scope of data center functions.

  • Deliver a genuinely customer-focussed service + Engage directly with customers, in a professional manner with clear and concise communication + Share knowledge with less experienced team members + Support and execute tasks within a project plan + Work in a 24x7 environment across rotating shifts.
  • Work to ITIL best practices + Document clear and concise Knowledgebase articles effectively + Provide Root Cause Analysis reports to customers + Strive to deliver ever more efficient processes and standards across the operations environment #LI-IG1 What we need to see from you Requirements : + Solid problem solving skills + Ability to provide advice through assertive consultative skills + Strong structural work methods, multitasking and time management skills + Adaptable to change + Work well under pressure + Solid presentation skills + Maintain formal qualifications on existing toolsets + Obtain and maintain vendor certifications.
  • Technical Skills : + Excellent Linux troubleshooting skills inc Apache, tomcat. + IP troubleshooting skills inc routing, DNS and firewalling + Experience in working with any API monitoring platform preferably site24x7 + Experience of ticket based ITSM tools such as ServiceNow + Azure or AWS skills desirable + Commvault, or other backup provider skills an advantage + Windows troubleshooting skills an advantage + Scripting experience / background in shell, python or other language desirable + Database like MySQL, MongoDB Administration experience an advantage + Knowledge and experience of virtualisation platforms and advantage Experience and Qualifications : + 4+ years' experience provisioning and managing Linux environments + 2 + years working on level 2 server-side helpdesk + 2 ++ years working in ITIL based environment + RedHat certifications + Any relevant vendor certication an advantage + Fluent spoken and written English Location : Name LinkedSoftwareONE, Sao Paulo, Brazil Posted Date2 months ago(1 / 30 / 2020 8 : 19 AM) ID2020-6118

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