Program Manager Delivery Experience
Amazon
Sao Paulo, SP, BR
há 2 horas

Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-

class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon

  • Support and own the design and development of projects, working through all related dependencies with internal and external teams, mainly Operations, Transportation and Technology teams.
  • Act as liaison between different teams (international and local technical, operations, logistics, payments, tax, finance, customer services) to ensure activities are synced and information flowing.
  • Keep leadership communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
  • Create and lead go-live plans, end to end user testing cases, ensuring all business and operations teams have their goals created and delivered on time.
  • Ensure the team is focused on the highest value activities and business issues that would be critical path for providing the best customer experience.
  • Regularly poll the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings.
  • Support teams in BR needing help thinking through Operational problems (both business and technical).
  • Create and control the project document depository and make sure Business and Operations teams are following proper documentation of their activities and decisions.
  • The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with conflicting or little information.

    She / He will have excellent composure, written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-

    functional tech / business projects including communication across all levels and teams in the organization : senior leaders, technical teams, finance, fulfillment, and business leaders.

    Basic Qualifications

  • Experience in managing medium to large programs, managing deadline and communicating with stakeholders.
  • Technical but not a software developer. Understand functional specifications, and can discuss issues with technical teams.
  • Demonstrated ability to be a big picture thinker, strategist and long-term planner.
  • Strong communication skills in Portuguese and English, including the ability to effectively manage, influence, negotiate and communicate with external business partners and internal teams to meet operational performance goals
  • Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently in a fast-
  • paced and rapidly changing environment.

  • Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights
  • Project management experience that shows how to organize find solutions and follow through to a successful conclusion
  • Can adapt well to changing circumstances, direction, and strategy
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