Med Info Assoc I (Looking for students or recently graduated candidates from Pharmacy - Biochemistry - Biology - Biomedicine with Fluent level of English)
BR Sao Paulo Sao Paulo BR Rua Leopoldo
há 4 dias

Summarized Purpose :

Provides technical and medical information, and / or performs intake of adverse events / product complaints with quality customer service.

Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.

The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Job Functions :

Responds accurately and professionally to technical and medical information inquiries received via phone, email, Internet or mail in reference to pharmaceutical or device products.

Processes fulfillments and provides clinical trial information or after-hours on call support.

Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

Maintains knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.

Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Provides administrative support as needed.

Qualifications :

Education and Experience :

  • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in the healthcare area.
  • Technical positions may require a certificate.

  • Previous experience that provides the knowledge, skills, and abilities to perform the job.
  • In some cases an equivalency, consisting of a combination of appropriate education, training and / or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
  • Knowledge, Skills and Abilities :

  • Strong verbal and written communication skills
  • Strong language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
  • Solid computer and keyboarding skills
  • Good interpersonal skills
  • Ability to work independently as well as part of a team.
  • Ability to interpret client provided medical and technical information
  • Organizational and time management skills
  • Ability to maintain a positive and professional demeanor in challenging circumstances
  • Management Role :

  • No management responsibility
  • Working Conditions and Environment :

  • Work is performed in an office environment with exposure to electrical office equipment
  • Constant interaction with clients / associates required
  • Constant attention to detail-visual, mental
  • Constant multi-tasking
  • Daily exposure to high pressure, intense concentration needed
  • Rotating shifts may be required
  • Occasional driving to site locations with occasional travel
  • Long varied work hours required occasionally
  • Physical Requirements :

  • Frequently stationary for 6-8 hours per day
  • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
  • Occasional mobility required
  • Occasional crouching, stooping, bending and twisting of upper body and neck.
  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 6-9 kgs.
  • Ability to access and use a variety of computer software developed both in-house and off-the-shelf
  • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
  • May interact with others, relating and gathering sensitive information. Interaction includes diverse groups
  • Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration
  • Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
  • Ability to perform under stress
  • Regular and consistent attendance
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