Customer Success Manager (Brazil) - Vaga preferencial PcD
Are you a problem solver, explorer, and knowledge seeker always asking, What if?
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters whether you’re developing algorithms, creating customer experiences or answering critical questions.
Curiosity is our code, and the opportunities here are endless.
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence.
Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
What you’ll do
We’re looking for a Customer Success Manager to manage a portfolio of customers who have purchased our strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion.
You will :
Create and execute Customer Success Plans that set the vision for strategic adoption and usage, aligned with the customer s business needs and goals.
Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Responsible for customer communications and conflict resolution
Monitor Customer Success through metrics and other measurements.
Introduce new versions of software to existing customers.
Discover opportunities for additional software, services, education and references and direct leads accordingly
Identify opportunities for customer references and case studies.
What we’re looking for
You have 3-5 years experience in sales, business partner relationship / development, or technical functions within the technology industry.
Experience in at least one vertical market preferred.
Strategic mindset to work with customers and internal resources
Revenue protection experience for existing renewal stream.
Clear verbal and written communication skills in English and Portuguese
Emotional Intelligence skills
Able to build creative and engaging presentations in PowerPoint or similar.
You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
The nice to haves
Clear verbal and written communication skills in Spanish.
Technical expertise in any SAS product preferred - SAS Programming.
Other knowledge, skills, and abilities
Knowledge of basic sales techniques
Interpersonal / Communication / Organizational skills
Ability to work and learn independently
Ability to work effectively in a team
Availability to travel occasionally
Ability to work in a fast paced, high volume sales environment
We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work.
No matter what your specialty or where you are in the world, your unique contributions will make a difference.
Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.