At Biogen, our mission is clear : we are pioneers in neuroscience. Since our founding in 1978 as one of the world’s first global biotechnology companies, Biogen has led innovative scientific research with the goal over the last decade to defeat devastating neurological diseases
The Medical Science Liaison (MSL) enables critical customer engagement with Key Medical Experts, HCPs and other relevant customers such that they understand the clinical and scientific narrative for Biogen’s therapies.
He / She is is a trusted and credible deep medical / scientific expert that provide the most relevant, reliable and unbiased scientific information to meet the unique needs of each customer and their patients, as well as Biogen’s clinical and medical strategies.
He / She is dynamic; always acting within compliance guardrails, he / she initiates interactions and is not merely passive repositories of knowledge but seek to engage and provide the best medical and scientific information to HCPs in order to better patients’ lives.
He / She is focused on building deep, strategic, long-term relationships with customers and is seen as partner, rather than being transactional in their interactions.
He / She possess medical business savvy and customer focus while remaining non-promotional He / She is able to navigate discussions to balance what is useful to customers with Biogen’s medical strategy and bring back useful insights.
He / She is rigorously measured both qualitatively and quantitatively and holds highly accountable to their goals.
1. Be the most trusted and credible partner to customers on medical and scientific information pertaining to disease state and company’s products both pipeline and marketed medicines - to ensure their full understanding about it and ultimately share Biogen’s ambition to advance and drive medical practice in neuroscience
Engage with customers as a trusted and credible medical / scientific expert who increases their confidence in making the best clinical decisions in the near and long term for the benefit of patient care.
Tailor the discussion and provide the most relevant, credible and unbiased scientific information to meet the unique needs of each customer and their patients, as well as Biogen’s clinical and medical strategies.
Thoroughly address what is top of mind for customers while seizing opportunities to pivot the conversation compliantly and seamlessly to relevant related topics to HCPs resulting in a holistic scientific exchange that support the medical vision and Biogen’s ambition to advance and drive the best medical practice for patients in neuroscience.
Focus on building long-term and valued relationships. Be rapidly responsive as well as proactive when establishing, fostering, cultivating and maintaining those relationships with customers with the end goal of developing scientific advocates
Give input to and own thoughtful engagement plans and prepare meticulously for every interaction with relevant resources and insightful questions.
However, be dynamic and flexible as needed
Stays up to date with therapy advances, current research, medical scientific knowledge and detailed knowledge on Biogen products & relevant Disease Areas
2. Extract and share back high value medical insights that help shape the medical and clinical strategy.
Stay aware and on top of the healthcare and access landscape, understanding how it impacts the customers’ behaviors and clinical practice
Be open and alert in customer interactions to medical insights that can inform Biogen’s strategies for both pipeline and approved products
Asses medical insights in real time during Scientific Exchange to identify and capture at least one high value insight per customer interaction through active listening and strategic high gain clinically relevant questions
Capture and report the medical insights using Veeva with the highest level of consistency and accuracy to help inform the medical and clinical strategies and provide additional context if that is useful to the interpretation of those insights
Proactively assess, interpret and share the highest value, business critical medical insights with their MSL Leaders in real-time
3. Collaborate in a compliant manner with Biogen stakeholders, particularly with the Commercial organization
Have a strong understanding of industry rules, legal guidance and a desire to follow a compliance and ethical path
Have the clarity and depth of understanding around compliance guardrails which allows for compliance empowered interactions.
Be able to make the right judgment calls in the moment.
Ensure the medical insights are captured through the cross functional account planning. Be responsive and add high value to the collaboration around key accounts
Be seen by colleagues as a solution-driven conduit to leaders in the medical community
Support R&D colleagues from the clinical development perspective and commercial colleagues while staying true to the non-promotional nature of the role.
Be a partner in the trenches engage often in person and be responsive
4. Lead and deliver complex activities to customers to further enhance Biogen’s reputation as a trusted and valued partner to customers
Establish and maintain excellent educational collaboration with customers, other investigators and key health care institutions to build outstanding product education and medical scientific service and support
Creatively leverage multichannel opportunities
Navigate resources at the office and collaborate with field and non-field colleagues to deliver against the engagement plans adding high value to customers
Contribute to the brand planning process by applying extensive knowledge of disease areas, competitive environments and customer needs.
Advanced Scientific or Clinical degree is required.
PharmD or PhD level is desired, not mandatory.
Proficiency in English : advanced (fluent preferred).
Able to travel at least 60% of the time, including ability to travel overnight and occasionally in weekends.
Must be 18 years of age or older with valid driver’s license and an acceptable driving record. Must have authorization and ability to drive a company leased vehicle or rental.