Storage Technical Support Engineer 2
Use of technical and communication skills to apply system upgrades in customers with PSP contract.
Negotiation with internal and external customers in strategic actions to coordinate and apply the updates using the proper communication, documentation and processes.
High organizational skills and flexibility (work shift) are very important to fit to this position.
Participates in and possibly leads conference calls with customers, knows their audience and articulates accordingly.
Maintains proficiency in emerging technologies.
Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
Work with low guidance and supervision.
Great communication (oral and written).
Significant knowledge of Enterprise products and customer service. Skills on Storage EMC and VxRail are important.
Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction.
Education and Experience
5+ years of related experience.
Bachelor’s or Technologist degree is a differential.
Industry certifications as Dell, EMC, Microsoft, Linux, Cisco and VMWare all are relevant (not having it does not exclude the candidate from the hiring process).
Product-Services Engineering Job ID : R035446