â€¢ Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the LatAm region.
â€¢ Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and / or collocation vendors to meet these requirements.
â€¢ Manage project timelines to support network turn-up within expected completion intervals.
â€¢ Responsible for asset management of networking gear in datacenter and POP sites
â€¢ Proactively contribute to documentation, automation and processes as they evolve
â€¢ Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.
â€¢ Create statements of work for vendors at the POP sites.
â€¢ Create cage and rack designs and understand the overall needs of POP infrastructure.
â€¢ Document and follow RMA processes and procedures for all relevant vendors.
â€¢ Follow, improve, and implement data center and POP best practices
â€¢ Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction
â€¢ Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.
â€¢ Use internal tools and scripts to configure, monitor, and repair servers and network equipment
â€¢ Detect and diagnose various error / failure conditions across an array of server types.
â€¢ The ideal candidate will have 3+ yearsâ€™ experience in data center deployment, building large-scale infrastructure, and providing support for Linux based servers and Network devices.
â€¢ Must have an understanding of datacenter network architecture and common issues related to datacenter networks.
â€¢ Knowledgeable in Data center practices (i.e. cable routing, calculating power usage and cooling).
â€¢ Experience with field-based work in POPs, carrier hotels, or Central Office environments.
â€¢ Experience with Enterprise and Service Provider network hardware platforms and architectures including Cisco and Juniper routers / switches and Nexus data center switching platforms.
â€¢ Have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS
â€¢ Have basic understanding of DWDM transmission technology, and circuit troubleshooting techniques
â€¢ Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
â€¢ Experience with IPv6 and familiarity with scripting languages is strongly desired
â€¢ Proficiency in Linux operating system
â€¢ Certification such as CCNA, JNCIA, RHCT or equivalent experience preferred.
â€¢ Ability to capture and analyze traffic.
â€¢ Solid understanding of Queue Management for tasks and incidents, vendor engagement and escalation and participation in ongoing POPs deployment projects
â€¢ Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure
â€¢ Excellent communication skills, should be able to work with carriers remotely
â€¢ Experience in dealing with service providers and colocation facilities around the world
â€¢ Ability to work within a global team in a fast-paced and dynamic environment with limited supervision
â€¢ Strong attention to detail with excellent time management and organization skills
â€¢ Ability to lift / move 30-40 lbs.
â€¢ 20% to 50% of travel required
Must be able to read / speak / write in both English and Portuguese
Experience working in a multi-vendor network environment
Experience with field-based work in Collocation Facilities, Internet Exchanges, or Central Offices.
Scripting experience with Python or Perl preferred.
Network certifications such as CCNP or JNCIP. Expert level certifications preferred.
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