Consultor De Gerenciamento de Riscos
Carrier
Santo André, São Paulo, Brazil
há 2 dias

Country : Brazil

Location :

LOC6025 : AVENIDA PEREIRA BARRETO, 1395, 20º ANDAR, PARAÍSO, SANTO ANDRÉ-SP, BRAZIL

The Program Manager is responsible to suport cliente service management (Business Director, Operations, opportunities appointment and etc), with directly interface to Operation Management, Monitoring Center, Intel and Business Director, é responsável por garantir a entrega de um alto nível de qualidade dos serviços.

JOB DESCRIPTION

The main duties are, but not limited to :

  • All services management at client location, suggesting improvement, keeping high level service approve;
  • Create report to audit process in compliance to Risk Process;
  • Risk Assessment according to ISO 31000.
  • Process mapping, draw operations flows, according to ensure compliance of Scope of Work, risk management planning and insurance policy;
  • To ensure Dell Policy, also all of policy under responsibility
  • To create and manage KPI’s to evaluate service level, target to Sensitech client satisfaction;
  • To ensure training to the employees, ensuring action plan, process and procedures in place;
  • To develop and stipulate training schedule to the employees
  • To stablish performance assessment and development plan to the employees according to Sensitech premises;
  • To stablish and develop management KPI to the client with presentation each 15 days or according client needs;
  • To develop and stablish meeting agenda with Operation Management, Business and Intel, focus in identify process improvement
  • To stablish continuous improvement process with operation management
  • To support in price modeling and business model to the client;
  • To participate in global meeting in English language
  • Asset controlling using in operation (trackers, cellphones, notebook, IPE, etc,)
  • Gestão, capacitação e avaliação de desempenho de sua equipe.
  • Management, empower and performance assessment team.
  • MAIN DUTIES

  • Team management
  • To motivate and developed team
  • Atender o cliente no tocante a operação a qual ficará dedicado
  • Client support in operation in place
  • Mapeamento de fluxos e processos
  • Process flow and mapping
  • Desenvolvimento e validação de planos estratégicos
  • To develop and validate strategic planning
  • EDUCATION AND PROFESSIONAL BACKGROUND

  • Business Adminstration, Law, Engineering, or correlate area business
  • 5 years expertise in cargo transportation management
  • Team management expertise
  • Process mapping expertise
  • Expertise in improvement continuous process
  • Expertise in development process, procedures and policy
  • Experiência em análise de sinistros de roubos de carga (Desejável)
  • Expertise in cargo theft analysis (desirable)
  • Expertise in MS Office, Word, Excel, Power Point, Outlook
  • Fluent english language
  • SKILLS

    Team leadership / urgency sense / fast response / interpersonal relationship / personnel presentation / Action Orientation / focus in results / Fast learning (able to analytics and learning) / Organizer / Taken decision focus / Technical ability and functional / timing management / Team Working and Collaboration.

    RELATIONSHIP AREAS

    Internally : Business, Operation and Intel.

    Externally : Sensitech Client, technology company monitoring, develop company to monitoring platform, fast response company, insurance company, carriers insurance brokers, security providers service.

    Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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