Tech Support Engineer - Blumenau-SC
EWAVE DO BRASIL
Blumenau, Santa Catarina, BR
há 16 horas
source : InfoJobs

Technical Support Requirements :

  • Degree in Computer Science or Information Technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, at least 3 years
  • Proficiency in Windows / Linux / Mac OS.
  • Knowledge in Networking, Routing protocols, Virtual Machine / Docker
  • Knowledge in Console Server, PDU, KVM, Service Processor
  • Knowledge in IPSec, SSL VPN
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication in English, Spanish, and Portuguese.Informações adicionais : Vale Alimentac a o / Refeic a o (Alelo) no valor de 30,50 por dia u til no me s, sem descontos Plano Odontolo gico (UniOdonto), inclusive para dependentesPlano de Sau de (Unimed), inclusive dependentesVale TransporteAuxi lio Educac a o - graduac a o, po s-graduac a o ou especializac a oEstacionamento para todos os funciona riosAuxi lio Educac a o para DependentesIncentivo Idiomas (Ingle s) Previde ncia PrivadaSeguro de VidaReconhecimento por tempo de casaIndicac a o PremiadaBo nus de fim de anoConve nios com va rias farma cias e restaurantes Parceria SESCGoGood - Plataforma de sau de fi sica e mental Responsabilidades e atribuições : Technical Support Responsibilities :
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with customers to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
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