Client Success Snr Manager-20000MXCApplicants are required to read, write, and speak the following languages : English, Portuguese
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations.
Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives.
Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client.
Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.
Manages and controls activities in multi-functional areas. Ensures appropriate operational planning is effectively executed to meet business needs.
Prefer 10 years of professional experience with at least 2 years People Manager experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Experience managing high level client relationships and escalations.
Industry experience is desired.