Customer Success Manager - Commodities
Refinitiv
São Paulo, BRA
há 1 dia

LSEG Brazil is looking for a Customer Success Managers (CSMs) with knowledge in Commodities

Customer Success Managers (CSMs) connect our clients to Refinitiv’s product solutions.

The CSM plays a vital role in ensuring that our customers fully demonstrate the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey.

In a role that is comprised of relationship management, education, data science and deep functional expertise. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.

Role Overview :

  • Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, achievements, risks and metrics needed to achieve them.
  • Demonstrate and educate new customers on how to use our products, content, and technologies in a manner that is tailored to their specific use-case.
  • Monitor usage, health gauges, competitive landscape, and any other relevant data to build a retention strategy.
  • Find leads and connects with Sales to work on growth opportunities. (upsell and cross-sell)
  • Work along other teams such as Account Managers, Transactions Relationship Managers, and Customer Proposition to ensure we are addressing our customers’ needs.
  • Bring in customer intelligence and feedback.
  • Ensure customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth.
  • Build, maintain and use strong relationships with business decision makers and users within each account to influence adoption.
  • Your Success :

  • A CSM will be measured by :
  • Breadth & depth of customer relationships
  • Portfolio attrition
  • Critical issue and risk mitigation management
  • Product Adoption
  • Contributions to growth and renewals
  • Qualifications / Skills :

  • Demonstrated ability in the financial services industry.
  • Commodities Trading / Derivatives.
  • Understanding of the Commodities customers workflow : Trading and Research. Cross-Asset knowledge is crucial.
  • Ability to map a customer’s business process to product capability.
  • Strong ability to collaborate with internal operational and account management teams.
  • Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
  • Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner.
  • Strong problem-solving skills.
  • Ability to adapt and thrive in a fast-paced environment and rapidly- changing market.
  • Proactive and positive demeanor that has a "whatever it takes" approach to increase customer satisfaction.
  • Higher education in business, economics, finance, engineer.
  • People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.

    Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    As a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ( We ) may hold about you, what it’s used for, and how it’s obtained.

    If you would like this information to be removed from the London Stock Exchange Group HR database, please contact recruiting.

    support refinitiv.com. If you are submitting as a Recruitment Agency Partner, it is your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

    People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference.

    Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

    We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ( We ) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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