Behavioural Response is looking for a qualified candidate to join their team as a Sr. Salesforce Consultant with a focus in Marketing Cloud!
This individual will play an integral role in the high satisfaction of Behavioural Response's clients through the design and development of scalable, high-quality services, and solutions.
Our projects are with clients ranging from local, small, and mid-sized companies to multi-national enterprise corporations, non-profit organizations, and government.
Lead project teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system, and user testing, deployment, training, and post-go-live support
Provide project teams with best practices based on experience as well as current Behavioural Response standards May act as a liaison between partners, clients, and technical teams Be the first level of escalation for external client and project team
Lead process-driven customer conversations and workshops related to sales processes, customer service, marketing automation, and operational processes and any other process as necessary to support the client
Effectively translate customer needs into functional and / or technical, well-organized, documented project requirements and / or user stories as needed to support a successful project outcome
Effectively translate and communicate customer requirements and / or user stories into solutions that enable the customer to achieve its goals as needed to support a successful project outcome Ensure all necessary project deliverables are completed using Behavioural Response standards
Complete and maintain all project management deliverables using Behavioural Response standards Work within a team to produce on-time, high quality, scalable and suitable services, and deliverables
Contribute to a collaborative team environment by encouraging and leading solution brainstorming, internal knowledge sharing and skill development Participate in design, development, testing, and documentation of scalable, high-quality business solutions on the Salesforce.
com platform optimizing declarative functionality as needed to support a successful project outcome
Recommend alternate approaches and analyze impacts and facilitate sizing estimate process Facilitate client requirements and design sessions Conduct unit, integration, and performance testing and work closely with users for user acceptance testing as needed to support a successful project outcome
Analyzing and mitigate bugs and issues as needed to support a successful project outcome Participate in design and code reviews Support release planning and deployment Provide client training support
Manage customer relationships and day-to-day interactions & escalations Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities
Drive delivery teams to produce on-time, high quality, scalable and suitable services, and deliverables
Contribute to pre-sales customer scoping sessions with the Sales Team as necessary
Marketing Cloud Responsibilities
Ability to advise clients in advanced Marketing Cloud solutions Design and build custom data models in Marketing Cloud using data extensions, write SQL queries, and advanced Automation’s in Automation Studio
Execute declarative development of Salesforce Marketing Cloud Perform extensive personalization utilizing using AMPscript and dynamic send classifications Build custom preference centers utilizing cloud pages, AMPscript and SSJS
Create advanced journey interactions with Marketing Cloud Social Studio, Ad Studio and Mobile Studio Create messaging strategies with Mobile Studio, utilizing Mobile Connect and Mobile Push Plan campaigns within Journey Builder Develop Ad Studio / Audience Studio solutions for campaign goals
Use Datorama for building intelligent analysis options for clients Ability to demonstrate API calls via Postman, or similar for Client, utilizing a REST or SOAP
Marketing Cloud Developer and Marketing Cloud Consultant certifications strongly preferred
Experience with SOAP APIs, REST APIs and integration techniques
Required Skills & Experience
5+ years working within a Consultant Role or a customer-facing role in an advisory capacity
At least two years of project management experience deploying technical solutions for customers while leading a team and effectively communicating with all stakeholders
Understanding of Agile and Waterfall's methodology
Familiarity with cloud-based, enterprise-level packaged applications
Proven success in contributing to a team-oriented environment
Understanding of Agile application development Practical and applied knowledge of software development best practices such as requirement tracking / documentation and code reviews
Excellent communication skills, both verbal and written, with the ability to clearly articulate and document complex messages and requirements, including User Story creation and refinement
Strong aptitude for prioritization and multitasking in a deadline-driven environment
Marketing Cloud Required Skills & Experience One or more of the following Salesforce Certifications : Salesforce Marketing Cloud Administrator and / or Marketing Cloud Email Specialist certification
HTML / CSS : Familiar with responsive design coding practices and ability to debug rendering issues
Knowledge of other marketing automation solutions such as Adobe Marketing Cloud Advisory experience on Salesforce Marketing Cloud integrations to external platforms - Cloud solutions, Web Analytics, Advertising platforms
Expert level understanding of declarative development of Salesforce Marketing Cloud capabilities
Extensive experience using the Marketing Cloud Automations Studio and AMPscript Knowledge & experience of Mobile Studio and Email Studio, Journey Builder, Ad Studio, Audience Studio, and Datorama, Marketing Cloud Social Studio and Audience builder, Contact Builder, Content Builder, Web Studio, Advertising Studio, Personalization Builder, Analytics Builder, Interaction Studio
Qualities of the Ideal Candidate Thrives in a team-based, high energy, and fast-paced environment.
Service-oriented and innately driven to produce outstanding customer satisfaction and results Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Enjoys discovering, learning about, and implementing new technologies
Analytical and prone to logically and methodically work through problems
Strong aptitude for prioritization and multitasking in a deadline-driven environment.
Possess a sense of urgency with strong organizational and follow-up skills.
Ability to develop relationships with new people in a professional environment and represent Behavioural Response at industry events.
A team player with a positive demeanor with exceptional interpersonal skills with respect to internal and external interactions and relationships.
Ability to meet travel requirements, when applicable (up to 30% travel projected).
Can exercise independent judgment and can take the lead role on mid-level to enterprise client projects, with little to no direction.
A desire to proactively contribute to, and enhance team outputs. Working knowledge of integration software such as Mulesoft, Jitterbit, or Informatica.