Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success.
Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions.
We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.
We’re on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it.
We’re empowered to break traditions and disrupt, with the freedom and autonomy to make a real impact for our customers all over the world.
Our São Paulo office is located in the heart of the city, a region full of cultural spaces and history. The office houses several different teams, from Operations to Technology.
We have an auditorium where we can host presentations, lectures and fun activities!
About the department :
We make sure that every one of our 3,000+ employees across our offices globally have an inspiring, comfortable and fun IT environment to work in, every day.
We provide daily IT support to our employees and work hard to make sure everyone’s life at Farfetch is as enjoyable and effective as it can be.
We like to keep things running smoothly across all of our teams and offices, from the small details to big transformational ideas.
About the role :
Our Corporate IT Support Team at Farfetch have an exciting role satisfying their passion for IT Service Management and technology in a fast-paced and challenging environment.
You will provide technical expertise, knowledge, and support; ensuring IT services are working efficiently and providing a timely response to incidents and requests raised by our internal clients.
This role combines both hands on and global remote technical support.
We encourage creative and innovative thinking and solutions, as well as give our people, and teams plenty of opportunities to challenge themselves and take on varied and exciting projects.
If you are ready to use your talent, expertise, education and certifications to help power the global luxury fashion platform, we are ready to reward you and further develop your career in our global business.
What you’ll do :
Resolve IT incidents and requests in accordance with agreed procedures and SLAs
Provide direct support and troubleshooting help to end users through appropriate communication and triaged service queues
Provide hardware to Farfetch in country new starters, leavers and transfers, as required by the Corporate IT Service Team Lead
Prepare Knowledge Base Articles to resolve and document hardware and software troubleshooting incidents and problems
Deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-required basis.
Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards
Recycle hardware correctly
Assist with Root Cause Analysis
Manage or partake in Corporate IT Projects and systems deployment as required
Who you are :
You are able to demonstrate successfully working in a technical 1st / 2nd / 3rd line IT Support role
You possess strong desktop / laptop / mobile device focused technical skills and experience with most of :
oPC and Mac devices and OS
oDesktop OS and applications including Windows 10, Mac OS / MacMail, G-Suite and Office 2010 - 2016 / O365,
oSCCM 2012 & WSUS, System Centre EndPoint Protection, InTune, JAMF, LanSweeper
oVideo Conferencing tools and solutions Polycom platform preferred and preferred tools BlueJeans, Zoom, Skype for Business / Teams
oInstant Messaging Slack preferred
oSecurity systems and appliances
oCloud MS Azure, AWS, GoogleCloud
oAdministering and troubleshooting (LANs, WANs, VPN, TCP / IP, Cisco Switches and Routers, firewall (CheckPoint preferred), Meraki Wi-Fi and access points)
oBrowser based applications including GoogleMail, FTP clients and multiple browsers
oUse of Service Desk tools Jira preferred
oApproachable and positive communicator, both written and verbal
oInspire confidence and act as a mentor and catalyst for enthusiasm
oAbility to thrive in fast paced environment
oComfortable working and communicating as part of a global team
oTask focused and results driven
oSelf-motivated with an eye for detail
oAble to organize and prioritize changing workloads
oRead, analyze and apply relevant technical information
oAble to work independently and with limited supervision
We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.
Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required?
We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.