Account Manager
Marel
Piracicaba, São Paulo, Brazil
há 19 horas

Main Tasks

  • Be the customer advocate and trusted advisor for the customer in his focus market
  • Optimize customer relationships by building trust through frequent customer visits and communications
  • Meet the agreed financial targets effectively and efficiently through proactive sales of stand-alone machines
  • Analyze customer performance and needs, identify opportunities and translate this into proposals for solutions to the customer
  • Work closely together with the sales front office in the region and sales back office to manage the business with the customer and drive customer satisfaction
  • Facilitates good relationships with industries and product experts and drives cross border synergies
  • Draw up the tactical and operational plans for the customer
  • Support development of regional operational plan
  • Analyze customer data, technical market data and competitor data and translate this information into valuable feedback for the service organization and other relevant functions within Marel
  • Manage and maintain pipeline of opportunities, their status, and follow up activities, as it relates to customers
  • Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization’s goals for growth, sales, and profit and efficient service delivery and utilization
  • Monitor customer satisfaction and execute relevant actions and communications
  • Effectively monitor any escalation process for customers
  • Travel frequently within the region, and internationally as and when required.
  • Other duties assigned due to the need of the business
  • Skills and Abilities

  • Proven sales and negotiation skills
  • Excellent communication skills
  • A naturally outgoing individual with a profound ability to interact with customers and teams alike.
  • A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions
  • Ability to build lasting relationships with the clients.
  • Understanding of customer experience scores, and be able to translate that into feedback to the organization and react accordingly
  • A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.
  • Analytic, organized, goal oriented and result driven
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