Information Business Services Customer Engagement Lead
Mondelēz International
BR-São Paulo-São Paulo
há 15 horas


  • Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands . That’s who we are.

    Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way .

    Mondelez International is looking for vacancy : Information Business Services Customer Engagement Lead.

    Position Purpose

    Owns the engagement with the business in what regards the IBS Customer (CS&L, OTC and Sales) agenda and is accountable for the delivery of Customer Capabilities in the region.

    Main Responsibilities

  • Owns the relationship with the CS&L, Sales business stakeholders in the region
  • Acts as the conduit between the regional Customer teams and global IBS capabilities : ensuring global processes and initiatives are delivered and imbedded within the markets and ensuring regional needs are raised and aligned with the relevant global teams
  • Responsible for progressing any aligned regional needs through the portfolio process up until securing funding and handing over to project delivery
  • Works collaboratively with the project delivery team to ensure benefit realization is achieved as per project plan, for initiatives within the Customer Brazil space
  • Own the delivery of the Value Realization in Customer Brazil for the implemented capabilities
  • Owns regional and market specific growth applications (non-strategic), including support service escalations and ongoing costs
  • Accountable for solutions lifecycle management including triggering applications retirements & upgrades by taking strategy inputs from Capability leads
  • Works collaboratively with Service Operations on budget preparation and management for applications and relevant hardware in region.
  • Academic Knowledge

  • Degree according to the position
  • Working Knowledge

  • In depth knowledge of Customer business processes (including eCommerce) and related technology solutions
  • Experience of projects delivery in multiple regions / markets (in particular stakeholder management)
  • Exposure to most Route to markets across Mondelez
  • General knowledge of the strategic solutions in the Customer capabilities
  • Have an entrepreneurial spirit and be very aware of innovations in the marketplace and determine how best to pilot / test in MDLZ as part of the Innovation Hub.
  • Strong knowledge management / project management experience in IT or business functions in the consumer goods industry
  • Experience in working across functions with ability to interact at Director levels and credible with Senior leadership
  • Excellent multicultural expertise
  • Experience with managing complex partnerships involving development projects or programs
  • In depth knowledge and experience of SAP (Finance / Controlling, Sales / Distribution, Production, Procurement)
  • Knowledge of the MPM (MDLZ Process Model)
  • DIAL or Project / Program Management understanding
  • Release Mgt processes (ITIL) understanding
  • Abilities

  • Advanced English
  • High influencing skills and excellent communications skills with the ability to translate between non-technical business users and technical IT resource
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.

    Join our dream of creating delicious moments of joy!

    Thank you, we look forward to speaking with you!

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