Client Success Manager
Degreed
São Paulo, Brazil
há 3 dias

RESPONSIBILITIES

  • Understand the client’s business objectives and learning strategy
  • Develop client-specific action plans to move clients further along with adoption of Degreed
  • Maintain account and client progress details in our management and tracking applications to help organize portfolio
  • Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
  • Identify opportunities to expand the existing client user base
  • Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
  • Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
  • Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
  • Other duties as assigned
  • REQUIREMENTS

  • Fluent in Portuguese, Spanish, and English
  • Experience managing client relationships and navigating scope conversations with positive outcomes for all involved
  • 5-10 years managing large, complex and demanding projects
  • Ability to differentiate between client sponsor, key influencers and other stakeholders to effectively manage competing requests from clients
  • Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment
  • Create and present compelling action plans based on hard data and client history
  • Ability to grasp new concepts and technologies quickly; understanding of application integrations
  • Ability to communicate in a concise but appealing manner, compounded with ability to simplify technical concepts for a non-technical audience
  • Capable of working independently to meet and exceed expectations of distributed colleagues
  • Advanced capabilities with Microsoft Excel and PowerPoint
  • Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
  • Understanding of curricula mapping and training needs analysis
  • Experience in consulting and professional services and / or experience working in a learning organization
  • Broad based knowledge of enterprise Learning and Development function
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