CyberArk SME
HCL Technologies
Greater São Paulo Area, Brazil
há 1 dia
source : Appcast


5 to 7 years of experience in operations OR deployment & implementation of Privileged Identity Management using CyberArk solution for large scale customers across various industry verticals.

At least 2 years of experience with Operations Lead role for CyberArk

Responsibilities :

1. Operations lead for PAM Tools : CyberArk Core PAS & EPM

2. Incident, change and problem Management

3. Service Requests

4. Open to work in shifts if required

5. Respond to the email’s for any advisory task.

6. Managing communications with customer

7. On-call support with the aligned L2 support team member.

8. Proactive recommendations (like upgrades, security alerts, additional components, additional licenses, etc.) to maintain and run a healthy CyberArk solution

9. Plan and oversee patching activities for CyberArk components

10. Design and create new policies

11. Creation of new safes

12. Plan for and implement new features, integrations, etc.

13. Debugging the issues with remote desktop to CyberArk Servers from Noida.

14. Break glass password retrieval

15. Manage CyberArk L2 resources

16. Upgrades

17. Leading team contribution to any queries requiring technical specialist input

  • Co-ordinate with Vendor and other teams like Network, Wintel, SIEM, etc. for troubleshooting any issues in existing integrations and features provided by the respective tools / services
  • Explore and implement automation in CyberArk solution to enhance operations services
  • 20. Review documentation updates

    Must Have Skills :

  • Have a strong knowledge of the CyberArk privileged Access Management (PAM) suite CyberArk version 7.x, 8.x, 9.x, 10.x and 11.x .
  • Must be certified at least as CyberArk Sentry or Defender.
  • o CyberArk CDE (Certified Delivery Engineer) Certification is preferable .

  • Customer service background able to empathize with customer and own the issues raised to resolution
  • Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents.
  • Advanced knowledge of windows / VMware administration.
  • Advanced knowledge of Windows Cluster Server
  • Strong grasp of network design, application / infrastructure security concepts, techniques, technologies, and tools
  • Experience in working in an on / offshore environment and proven track record of delivering quality outcomes
  • Strong troubleshooting skills
  • Other Required Skills :

  • Good understanding of LDAP concepts and working experience with directories.
  • Experience in using database client tools like Toad, etc.
  • Experience in using standard protocols like SSH, Telnet, RDP, etc. and related tools like Putty.
  • Experience in working with the Network devices like firewalls, routers, etc.
  • Should have the ability to understand customer scenario and requirements (may include customized integration situations) and be capable of suggesting solutions.
  • Excellent communication skills and ability to work with global counterparts.
  • Knowledge of basic networking
  • Experience in Windows and Linux operating systems from PIM integration and debugging perspective
  • Exposure to virtual environments with experience in integrating ESX, ESX(i) hosts with the PIM solution.
  • Good troubleshooting skills
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